Phlebotomy Mission, Program Outcomes and End-of-Program Student Learning Outcomes

Phlebotomy Mission

As an integral part of the larger college system, the Phlebotomy (PLB) faculty endorses the mission of Phillips Community College of the University of Arkansas (PCCUA) which is committed to helping every student succeed. The College provides high-quality, accessible educational opportunities and skills development to promote lifelong learning and engage in the lives of its students and communities (College Catalog). The PLB faculty adheres to that mission when offering the Phlebotomy program. The mission of the Phlebotomy program is to provide a high quality, educational program that prepares the student to achieve entry-level phlebotomy competencies. Graduates are prepared to take the discipline specific entry level national certification exam and practice as ethical and competent phlebotomists.

Program Outcomes

The phlebotomy faculty uses the following program outcomes to measure program effectiveness:

Graduation Rate

Seventy percent (70%) of students enrolled in PLB corses at midterm will complete the program in 100% time.


Certification Pass Rate

Seventy-five percent (75%) of PLB graduates will pass the Board of Certification exam within 12 months of graduation.


Job Placement Rate

Seventy percent (70%) of PLB graduates seeking employment will be employed as a phlebotomist within 12 months of graduation.

End-of-Program Student Learning Outcomes

The Phlebotomy faculty uses the following end-of-program student learning outcomes and related competencies to measure student achievement of end-of-program student learning outcomes and related competencies.

  1. Demonstrate knowledge of the health care delivery system and medical terminology.
  1. Demonstrate knowledge of infection control and safety.
  1. Demonstrate basic understanding of the anatomy and physiology of body systems and anatomic terminology in order to relate major areas of the clinical laboratory to general pathologic conditions associated with the body systems.
  1. Demonstrate understanding of the importance of specimen collection and specimen integrity in the delivery of patient care.
  1. Demonstrate knowledge of collection equipment, various types of additives used, special precautions necessary and substances that can interfere in clinical analysis of blood constituents.
  1. Follow standard operating procedures to collect specimens.
  1. Demonstrate understanding of requisitioning, specimen transport and specimen processing.
  1. Demonstrate understanding of quality assurance and quality control in phlebotomy.
  1. Communicate (verbally and nonverbally) effectively and appropriately in the workplace.